Ahosting.net Help Desk

An Important Security Announcement For WordPress Users:

Chris -'- Ahosting Support Team — Mon, 07 Jan 2013 15:51:19 +0000

This is to inform that a serious security hole has been found in wordpress plugin 'w3total cache'. Since directory listings were enabled on the cache directory, anyone could easily download all the database cache keys (wp-content/plugins/w3tc/dbcache), and extract details containing sensitive information, such as password hashes. Inorder to overcome this security issue you have to go to the wp-content directory of every WordPress install where this plugin is installed, and create a file named .htaccess inside the 'w3tc' directory with contents as below.

Order Allow,Deny
Deny from all

This will prevent outside access to the directory containing sensitive information. Also please be sure to update all WordPress installs and plugins to the latest version.

Windows RDP Vulnerability IMPORTANT URGENT **

Chris -'- Ahosting Support Team — Mon, 19 Mar 2012 18:18:43 +0000

Good day,

There has been a critical security patch released by Microsoft for the remote desktop protocol (RDP). This patch fixes a remote desktop vulnerability in where an attacker can remotely execute code on your server without any authentication.

You can find more information regarding this vulnerability here: http://technet.microsoft.com/en-us/security/bulletin/ms12-020

We recommend that you run the Windows update utility on your server if Windows updates aren't set to auto install.
Once the patch has been installed you will need to restart the server.

If you have any questions or if you require any help doing this, please let us know.

Ahosting, INC

Maintenance Notification [Caro]| 06/27/2011

Frank J. -'- Ahosting.net Support Team — Fri, 24 Jun 2011 14:21:08 +0000

Dear Customers,

======================================
DATE: 06/27/2011

START TIME: 06/27/2011 05:00 EST

ESTIMATED COMPLETION TIME: 06/27/2011 09:00 EST

ESTIMATED DURATION: 15 Minutes

SERVICES/EQUIPMENT: CMH PE Network

TYPE OF WORK: Software Upgrade

PURPOSE OF WORK: Feature Enhancement

LOCATION OF WORK: Charlotte [DC3/XB1]

IMPACT OF WORK: None/Brief Outage
======================================

We will be performing firmware updates to one of our edge routers.
Due to the role of this device we do not expect any interruption to
live traffic flows however active paths will have to re-converge.

We expect there to be no outage or packet loss however an increase
in latency is possible. These changes have been planned to be as
short as possible to ensure the highest level of service during
this maintenance.

If during this maintenance window you should experience any persistent
loss of service please contact our support departments via their
respective methods.

Regards
Ahosting & Aseohosting

Maintenance Notification [Caro]| 06/01/2011

Karl -'- Ahosting.net Support Team — Tue, 31 May 2011 19:58:10 +0000

Dear Customers,

======================================
DATE: 06/01/2011

START TIME: 06/01/2011 05:00 EST

ESTIMATED COMPLETION TIME: 06/01/2011 08:00 EST

ESTIMATED DURATION: 15 Minutes

SERVICES/EQUIPMENT: CMH PE Network

TYPE OF WORK: Software Upgrade

PURPOSE OF WORK: Feature Enhancement

IMPACT OF WORK: None/Brief Outage
======================================

We will be performing firmware updates to one of our edge routers.
Due to the role of this device we do not expect any interruption to
live traffic flows however active paths will have to re-converge.

We expect there to be no outage or packet loss however an increase
in latency is possible. These changes have been planned to be as
short as possible to ensure the highest level of service during
this maintenance.

If during this maintenance window you should experience any persistent
loss of service please contact our support departments via their
respective methods.

Regards
Ahosting & Aseohosting

Maintenance Notification | 05/26/2011

Neil R. -'- Ahosting.net Support Team — Wed, 25 May 2011 21:46:01 +0000

Hello,

Maintenance Notification | 05/26/2011

================
DATE: 05/26/2011

START TIME: 05/26/2011 05:00 EST

ESTIMATED COMPLETION TIME: 05/26/2011 08:00 EST

ESTIMATED DURATION: 15 Minutes

SERVICES/EQUIPMENT: CMH PE Network

TYPE OF WORK: Software Upgrade

PURPOSE OF WORK: Feature Enhancement

================

We will be performing firmware updates to one of our edge routers.
Due to the role of this device we do not expect any interruption to
live traffic flows however active paths will have to re-converge.

We expect there to be no outage or packet loss however an increase
in latency is possible. These changes have been planned to be as
short as possible to ensure the highest level of service during
this maintenance.

If during this maintenance window you should experience any persistent
loss of service please contact us through our support desk.

Regards,
Ahosting and Aseohosting

Maintenance to CORE May 26

Neil R. -'- Ahosting.net Support Team — Tue, 24 May 2011 18:45:25 +0000

Dear Customers,

As part of our commitment to provide quality web hosting services, a maintenance has been scheduled for later this week. Please read the
details below carefully.

Scheduled Date and Time:
Thursday, May 26 at 11:00PM EDT

Maintenance Type:
In order to maintain all functionalities of your CORE client area
operational, we will be performing updates to the CORE system.

Estimated Downtime:
This maintenance will not disrupt any services regarding your hosting plans but
there will be a period of 10 - 20 minutes in which you may be unable to access the
CORE client area to submit tickets, open live chats, and/or update your client
information.

We do apologize for any inconvenience that this may cause you and ask that you
please plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket
or contact us through our Live Concierge Chat system prior to this scheduled
maintenance.

Regards,
Ahosting and Aseohosting

Network Maintenance at Orlando Datacenter

Adnan -'- Ahosting.net Support Team — Tue, 19 Apr 2011 21:47:35 +0000

Hello Valued Customers,

As part of our commitment to provide quality web hosting services, we will be completing maintenance to our network infrastructure that may temporarily affect your services.

Please read the following details carefully:

Scheduled Date and Time:
Thursday, April 21, 2011 between 11:00 AM to 01:00 PM EST
Friday, April 22, 2011 between 11:00 AM to 01:00 PM EST

Maintenance Type:
We will move some colo servers to new place/rack.

Estimated Downtime: (2-5 min. downtime)
We will make every effort to expedite the maintenance in order to minimize your downtime. While we can only estimate the amount of actual downtime that may occur, it would only last for up to the duration for which the maintenance is scheduled. Types of issues that you may notice would be increased latency and/or short periods of timeouts and disconnects.

We do apologize for any inconvenience that this may cause you and for this reason we are providing advanced notification. Please make sure that you plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket via the help desk.

Thank you for your cooperation,

Ahosting, Inc

Network Maintenance at Orlando Datacenter

Sam -'- Ahosting.net Support Team — Wed, 13 Apr 2011 16:13:11 +0000

Hello Valued Customers,

As part of our commitment to provide quality web hosting services, we will be completing maintenance to our network infrastructure that may temporarily affect your services.

Please read the following details carefully:

Scheduled Date and Time:
Thursday, April 14, 2011 between 11:00 AM to 01:00 PM EST
Friday, April 15, 2011 between 11:00 AM to 01:00 PM EST

Maintenance Type:
We will move some colo servers to new place/rack.

Estimated Downtime: (2-5 min. downtime)
We will make every effort to expedite the maintenance in order to minimize your downtime. While we can only estimate the amount of actual downtime that may occur, it would only last for up to the duration for which the maintenance is scheduled. Types of issues that you may notice would be increased latency and/or short periods of timeouts and disconnects.

We do apologize for any inconvenience that this may cause you and for this reason we are providing advanced notification. Please make sure that you plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket via the help desk.

Thank you for your cooperation,

Ahosting, Inc

VPS server01 :: kernel recompiled

Chris -'- Ahosting.net Support Team — Mon, 06 Sep 2010 07:54:33 +0000

Dear Valued Clients,

Our VPS server01 had kernel panic and went down several times last weekend. We have recompiled kernel and it has fixed the issue.
We do apologize for inconvience caused to you.

Regards
Chris

Ahosting.net Help Desk

An Important Security Announcement For WordPress Users:

Windows RDP Vulnerability ** IMPORTANT ** URGENT **

Maintenance Notification [Caro]| 06/27/2011

Maintenance Notification [Caro]| 06/01/2011

Maintenance Notification | 05/26/2011

Maintenance to CORE May 26

Network Maintenance at Orlando Datacenter

Network Maintenance at Orlando Datacenter

VPS server01 :: kernel recompiled

Windows RDP Vulnerability IMPORTANT URGENT **